Current free beta
Free requires no payment card and creates no subscription charge. Reaching a usage or storage limit does not trigger a payment. New subscriptions, Fix Packs and paid plan changes are paused. Future paid offers require a separate, explicit purchase; continued free use is not consent to pay.
Existing subscriptions
Existing customers can use Usage & billing to view the current subscription and available cancellation or customer-portal controls. Cancellation stops renewal as shown in the subscription confirmation; it is different from requesting a refund. Previously funded report access follows its recorded expiry. Download retained files before that date.
Unused existing Fix Pack credits do not expire while the account remains open. Credits do not make stored files permanent or extend a report's recorded retention period.
Account closure erases workspace content and starts cancellation of active subscriptions. Export anything you need before closing an account; you do not need to erase your account merely to cancel renewal.
Paddle purchases, tax and refunds
Paddle acts as merchant of record for purchases through its checkout. The relevant seller, price, tax treatment, billing interval and purchase conditions are shown at checkout and on the receipt. Rayquest Ventures LLC supplies and supports the application. An advertised future plan is not an available order during the beta.
For a billing mistake, duplicate charge, refund request or any applicable statutory withdrawal right, contact the public support address above or follow the support link on your Paddle receipt. Include the order reference and purchase email; never send full card details. Submitting a refund request is not the same as a refund being approved or paid. Applicable statutory rights remain unaffected.
The purchase is subject to Paddle's buyer terms and applicable law. This page creates no blanket refund period or waiver of withdrawal rights.