Resolve a rejected invoice

Identify who can fix it

If you issued the invoice, fix the affected field in its original invoicing system. If you received it, ask the supplier for a corrected original. The rule explanation helps describe the issue; it does not authorize changing supplier financial data.

Make the request specific

An advanced report can prepare a copyable request with invoice number, rule IDs and affected fields. Review the text before sending it through your own communication channel. FakturFokus does not send it automatically.

Check the replacement

Inspect the replacement and compare the two available reports. Differences identify resolved, remaining and new findings. A changed rule version or coverage limits the comparison; a changed invoice identity may mean you selected unrelated documents.